Privacy Policy

Who we are

Jimny Lab is a Suzuki Jimny specialist in Gauteng, South Africa, focused on purpose-built upgrades, specialist fitments, expedition preparation and adventure systems.

Jimny Lab does not sell personal information.

Information you provide

Build enquiries may include your name, email address, vehicle details and build requirements. Rental enquiries may include your name, email address, WhatsApp number, selected rental option and preferred dates. If you contact Jimny Lab directly by email, WhatsApp or Instagram, you choose what information to share.

Website analytics

The website uses optional Google Analytics 4 to understand general website usage and improve the experience. Analytics is loaded only after you accept analytics. Advertising storage, advertising user data and ad personalisation remain disabled.

Cookies, local storage and consent

Before you choose, analytics storage is denied and the Google Analytics tag is not loaded. Your accept or decline choice is saved in your browser's local storage so the notice does not appear on every visit. Use “Privacy settings” in the footer to change that choice later.

Why information is used

• To respond to build and rental enquiries and continue conversations you start.
• To maintain reasonable business records where necessary.
• To understand aggregate website usage when analytics is accepted.
• To improve the website, protect it and maintain its operation.
• To meet applicable legal obligations and address legitimate disputes.

Service providers

Jimny Lab relies on service providers for website hosting and, when you consent, website analytics. Resend is used as a transactional email service provider to securely transmit website enquiries to Jimny Lab. If you use an external contact link, the selected email, WhatsApp or Instagram service processes that interaction under its own terms and privacy policy.

Google Analytics

Google acts as a service provider involved in analytics data processing after analytics consent is granted. Jimny Lab does not enable Google advertising or personalisation features in this implementation.

Read how Google uses information from sites or apps that use its services.

Retention

Information is kept only for as long as reasonably needed for the purpose for which it was collected, to maintain appropriate records, resolve issues or meet legal obligations. Retention can vary according to the type of information and the service involved.

Security

Jimny Lab takes reasonable technical and organisational measures appropriate to the website and the information handled. No online service can guarantee absolute security.

Your privacy rights

Subject to applicable law, you may ask to access, correct or delete personal information held by Jimny Lab, or object to or restrict certain uses. You may also withdraw analytics consent at any time through “Privacy settings”. Contact Jimny Lab to make a request. You may have the right to complain to South Africa's Information Regulator.

Contact

For privacy questions or requests, email hello@jimnylab.co.za. You can also contact Jimny Lab on WhatsApp or Instagram.

Changes to this policy

This policy may be updated when the website, services or privacy practices change. The updated version will be published here with a revised date.